Privacy policy.

Heirloom Plume and Petal: Privacy Policy

Effective Date: 01/09/2025

This Privacy Policy explains how Heirloom Plume and Petal ("we," "us," or "our") collects, uses, and protects your personal information when you use our website or engage in our rental services. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect and process the following types of personal data:

 * Identity and Contact Data: Name, billing address, delivery address, email address, and telephone number, collected when you make an inquiry or place a booking.

 * Financial Data: Payment card details or bank details, collected solely for processing deposits, rental fees, and refunds. This data is processed securely via a third-party payment processor and is not stored by us.

 * Transaction Data: Details about payments to and from you, and other details of products and services you have rented from us.

 * Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, operating system, and other technology on the devices you use to access our website.

2. How We Use Your Data

We use your data primarily to perform the contract entered into between you and us, and where necessary for our legitimate interests:

| Purpose | Legal Basis (GDPR) | To Process and Manage Bookings (including delivery and collection) | Performance of a Contract | To Manage Payments, Fees, and Charges (including security deposits and refunds) | Performance of a Contract | To Communicate with you regarding your rental, inspection, or status updates | Performance of a Contract; Legitimate Interest (Customer Service) | To Improve our Website and Services (through anonymized technical data analysis) | Legitimate Interest (Business Improvement) | To Comply with Legal Obligations (e.g., accounting and tax requirements) | Legal Obligation |

3. Sharing Your Personal Data

We only share your data with trusted third parties necessary for running our business and performing your rental service:

 * Payment Processors: Secure third-party providers (e.g., Stripe, PayPal) to handle payments and refunds.

 * Delivery/Logistics Providers: When necessary for specific logistics or courier services related to collection or delivery (limited to name, address, and phone number).

 * Legal/Regulatory Authorities: When we are legally required to do so.

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.

5. Your Legal Rights (GDPR)

Under data protection laws, you have rights in relation to your personal data, including the right to:

 * Request Access to your personal data.

 * Request Correction of the data we hold about you.

 * Request Erasure of your personal data (in certain circumstances).

 * Object to Processing of your personal data where we rely on a legitimate interest.

To exercise any of these rights, please contact us using the details below.

6. Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Heirloom Plume and Petal

 * Email: inquiries@heirloomplumeandpetal.info